Service Contract
Service will commence following receipt of a signed Service Contract issued to the client company by Occupational Health and Screening Services Limited (OHSS).
Payment
Invoices will be submitted on the last day of each month and will be due for payment within 28 days of invoice date.
All prices are inclusive of shipping costs within the UK. Orders sent outside the UK may be subject to additional shipping charges.
Methods of payment include direct bank transfer or cheque.
Replacement Test Kits
It test kits are lost or damaged by the recipient they can be replaced at a cost of £31 each. Kits generally have a shelf-life of 6 months.
Test Results & Turnaround Times
Please note that the turnaround time for results is usually within 7 working days. All results will be reported to the client company together with the invoice on the last day of the month, however any abnormal results will be reported to the client company immediately.
Whilst the Exo-foliate Cytology test carries a high rate of accuracy it is not 100% accurate. Occupational Health and Screening Services are not therefore liable in the unlikely event that bladder cancer is not detected.
The turnaround times may be affected by public holidays.
Urine Samples
Any urine samples sent to our laboratory for analysis will be screened only in relation to the possible diagnosis of bladder cancer. All samples tested with a normal result will be discarded/destroyed within 1 month of the test. Any samples tested with abnormal results will be kept for 5 years.
Data Protection and Confidentiality
All medical records are kept in accordance with good practice guidelines.
Insurance
Our insurance cover includes professional indemnity to £1,000,000.
Privacy & Data Protection Policy for all Corporate and Private Clients and Suppliers
1. ABOUT THIS POLICY
1.1 This policy explains when and why we collect personal information, how we use it and how we keep it secure and your rights in relation to it.
1.2 We may collect, use and store your personal data, as described in this Data Privacy Policy and as described when we collect data from you.
1.3 We reserve the right to amend this Data Privacy Policy from time to time without prior notice. You are advised to check our website regularly for any amendments.
1.4 We will always comply with the General Data Protection Regulation (GDPR) when dealing with your personal data. Further details on the GDPR can be found at the website for the Information Commissioner (www.ico.gov.uk).
2. WHO ARE WE?
2.1 We are Occupational Health and Screening Services Limited of Hawthorn House, 5 Ingleby Paddocks, Enslow, Oxfordshire OX5 3ET
3. WHAT INFORMATION WE COLLECT AND WHY
3.1 Type of information
Identity and contact details of all corporate and private clients and suppliers
Purpose
To facilitate and enable our relationship with, and service to, new and existing corporate and private clients and suppliers
Legal basis of processing
For the purposes of our legitimate interest in operating our business
3.2 Type of information
Medical results of all individual’s participating in the corporate urine screening programmes and private urine screenings
Purpose
To have an accurate record of medical results enabling us to fulfil our service
Legal basis of processing
For the purposes of our legitimate interest in operating our business
3.3 Type of information
Identity, contact details and transaction details
Purpose
To process and execute transactions and other payment related activities
Legal basis of processing
For the purposes of our legitimate interest in operating our business
4. HOW WE PROTECT YOUR PERSONAL DATA
4.1 We will not transfer your personal data outside the EEA without your consent.
4.2 We have implemented generally accepted standards of technology and operational security in order to protect personal data from loss, misuse, or unauthorised alteration or destruction.
4.3 Please note however that where you are transmitting information to us over the internet this can never be guaranteed to be 100% secure.
4.4 We will notify you promptly in the event of any breach of your personal data which might expose you to serious risk.
5. WHO ELSE HAS ACCESS TO THE INFORMATION YOU PROVIDE US?
5.1 We will never sell your personal data. We will not share your personal data with any third parties without your prior consent (which you are free to withhold) except where we are required to do so by law or as set out in the table above or in paragraph 5.2 below.
5.2 We may pass your personal data to third parties who are service providers, agents and subcontractors to us for the purposes of completing tasks and providing services to you. We do this for the purpose of our legitimate interests in operating our business and for performing our services to you. However, we disclose only the personal data that is necessary for the third party to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own purposes unless they are the ultimate service provider. It is possible that third parties may themselves engage others (sub-processors) to process your data. Where this is the case third parties will be required to have contractual arrangements with their sub-processor(s) that ensure your information is kept secure and not used for their own purposes.
6. HOW LONG DO WE KEEP YOUR INFORMATION?
6.1 We are legally obligated to retain your personal data on our systems and in archived storage for up to seven years. Thereafter all personal data will be securely destroyed.
6.2 We securely destroy all financial information once we have used it and no longer need it.
7. INFORMATION COMMISSIONER’S OFFICE
7.1 OHSS is registered with the Information Commissioner’s Office (ICO).
8. YOUR RIGHTS
8.1 You have rights under the GDPR:
(a) to access your personal data
(b) to be provided with information about how your personal data is processed
(c) to have your personal data corrected
(d) to have your personal data erased in certain circumstances
(e) to object to or restrict how your personal data is processed
(f) to have your personal data transferred to yourself or to another business in certain circumstances.
8.2 You have the right to take any complaints about how we process your personal data to the Information Commissioner:
https://ico.org.uk/concerns/
0303 123 1113.
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
For more details, please address any questions, comments and requests regarding our data processing practices to Occupational Health and Screening Services Limited of Hawthorn House, 5 Ingleby Paddocks, Enslow, Oxfordshire OX5 3ET
